Culture

A Company Culture 60 Years in the Making

Building a One-of-a-Kind Workplace, Together: Recognition, Belonging, Lifelong Learning + Innovation

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If you join our fleet, you will find a welcoming, inclusive team that’s 100% dedicated to collaborating, communicating, understanding, elevating and celebrating each other every day. #BestSupportingCast 

For 8 consecutive years, Merchants Fleet has been independently evaluated by its employees as a certified Great Place to Work. A few statistics from our most recent scorecard include:

    • 93% of the Fleet believes new employees are made to feel welcome
    • 94% report that people at Merchants are given a lot of responsibility and we celebrate special events here
    • 94% say they feel secure taking time off whenever they need to
    • 93% say I’m proud to tell others I work here — and the same percentage says they feel good about the ways we contribute to the community and the planet
    • 97% of respondents believe employees are treated fairly regardless of race
    • And for overall satisfaction and happiness: While the typical national reported average is 57% of employees reporting their workplace as a Great Place to Work, Merchants Fleet was rated 88% ❤️
275 Employee Events + Celebrations Annually

Celebrating + Elevating Each Other, Every Day

Discover a unique, rewarding company culture that makes your happiness (and recognition) a priority. #seen #heard Merchants Fleet is currently driven by 700 excellent and diverse souls, bound by a common vision to make things better for our clients, ourselves, and the planet. We take time to understand, elevate, and celebrate each other — and invest in #lifelong learning opportunities and challenges that keep us nimble, humble, and innovating always.

  • More than 275 events annually that bring us together to recognize individual and team achievements, because your wins (big and small) move us forward, faster
  • Rich training programs and mentorship experiences to fuel every stage of your career
  • Fierce, flexible, and generous work-life balance protections and straightforward communication serve as guardrails for our ambitious and uniquely supportive cast to keep the team healthy, happy and motivated (whatever life throws at us) #bettertogether
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#OurDifferencesAreWhatDriveUs

Commitment to Diversity

Merchants Fleet recognizes the value of a diverse workforce. Through a culture of belonging that encourages our employees to bring their authentic selves, we celebrate the unique backgrounds, experiences, and perspectives that drive our innovative thinking. #OurDifferencesAreWhatDriveUs

We remain committed to a policy of equal employment opportunity that prohibits discrimination against any applicant or employee because of veteran or military status, physical or mental disability, race, national origin, color, age, sex, sexual orientation, religion, pregnancy, gender identity, genetic information, marital status, familial status, or any other category protected by law. Learn more about our DEI and Allyship initiatives and programs.

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We Stand by Our Values

As an integral part of the community for 60+ years, our values are at the center of everything we do at Merchants. Like what you see? You’ll fit right in.

Service

We Commit to the Most High-Touch & Responsive Service in the Industry

Integrity

We Believe that Doing Business With the Utmost Integrity is the Only Way to Do Business

Flexibility

We are Creative, Entrepreneurial, and Nimble in Our Solutions

Community

We Believe in Giving Back Our Time, Energy and Resources to Make a Better World

Innovation

We Cultivate Out-of-the-Box Thinking, Continuous Improvement, and Technology

Photo Gallery 📷 #LifeAtMerchants #MeetTheFleet

Take a look behind the scenes at Merchants and meet the #BestSupportingCast who make us move. Our team photo gallery is filled with stories, statistics, and lots of smiles.  #teamvibes #LifeAtMerchants #MeetTheFleet  Check out some photos of recent celebrations and events, including …

  • 2023 Employee Summit and Softball Game
  • Training Graduations — from Merchants Leadership Academy to Starting Line internships
  • Outings, Volunteer Work, Celebrations and More
📷 View Photo Gallery
TOUCHSTONE SYMBOL

Innovation + Outside the Box Thinking

The Merchant Fleet® symbol is designed to reflect our commitment to flexible customer service and innovative fleet solutions. It serves as a constant inspiration for all Merchants team members to seek “outside the box” solutions to the complex challenges our customers and teams face. Thinking differently (often unconventionally and from a variety of perspectives) is how we surface, explore, and harness innovative breakthrough ideas that truly make a difference – for our teams, for our clients, and for the planet. #BFearless #LifeAtMerchants

LIFE ON THE TEAM

Voices #LifeAtMerchants

True innovation happens when every voice is heard. We’ve created a truly welcoming and inclusive environment that invites innovation and participation from all corners of the organization. Every member of the Fleet has an opportunity to make an impact by sharing their unique and diverse perspectives. And — because of that — all of us, together, are committed to doing better and doing MORE for our people, our planet, and our community.

Alicia Hart, SPHR, SHRM-SCP
Vice President of Human Resources
Fleet Team Since 2003

Find Alicia on LinkedIn View Welcome Letter
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