ClearCharge™ Work Frequently Asked Questions

Merchants Fleet|
ClearCharge™ Work FAQs

ClearCharge Work Frequently Asked Questions

How do I know if I have power to my charging station?

Charging stations display status lights on the front of the charging station. If there are no lights displayed, there is no power running to the charging station.

What should I do if my charging station does not have power?

Contact your facilities department or landlord to determine if the power loss is part of a larger building power loss situation. If the power loss is isolated to the charging station(s), please contact the charging station installer or another licensed electrician to determine the cause of the power loss.

My Charging station has power; why is my vehicle still not charging?

Check the connection to the vehicle to be sure connector is fully plugged in. If your vehicle requires an adapter, be sure the adapter is fully secured to the charging station’s connector and this connector is fully plugged into the vehicle. Check the in-vehicle display for any error messages. Check your charging provider’s mobile app for any error messages. Contact the charging provider for assistance:

Is there a way to turn off or restart the charging station?

Charging stations do not have a reset button or on/off switch. Turning off the circuit breaker for the charging station is the only way to remove power to the unit, but this should only be performed by a licensed electrician.

Why is my charging station’s mobile app not working?

Have you recently updated your password? If so, please be sure this information is correct in the mobile app and an old password is not being added by an auto-fill process. Are you having trouble accessing other mobile applications from your phone?
  • Check your cellular and/or WIFI connections to ensure you have adequate signal.
  • Try restarting your mobile device and attempt to log in to the mobile app after the restart.
Please contact your charging station provider if your inability to access the mobile app persists.

Why does the charging station’s connector not fit my vehicle?

Certain vehicles require an adapter for charging. Please see your vehicle owner’s manual to determine if an adapter is required to use the charging station.

How fast will it take to charge my vehicle?

Please check the product information provided with your charging station and your vehicle. The amperage level of the charging station, the size of electrical circuit it is installed on, and the vehicle settings and battery level at time of charge all contribute to determining the speed your vehicle will be charged.

Why does my charging station turn off before my vehicle is fully charged?

The default setting on some vehicles is to end charging sessions when the vehicle is charged to 80%. Consult your owner’s manual for how to change this setting if charging above 80% is required.

How long is my charging station under warranty?

Warranty lengths differ by manufacturer and product. Please contact the charging station provider to discuss warranty details or to submit a warranty claim.

How can I tell if my vehicle is charging?

Every vehicle displays this information differently, but the in-car display should indicate vehicle charging status. Many EVs provide a status light near the charging connector or at the top of the dashboard to display the charging status and level of charge.