There’s more to fleet management than simply getting your clients the vehicles they need. That’s why we have multiple EV adoption options available as part of our one-size-doesn’t-fit-all philosophy to electric vehicles.
It’s important to secure the right fleet for your needs, and it’s equally as important to ensure those vehicles are properly maintained. If they aren’t, you could face serious safety or compliance problems, business downtime, loss of revenue, and high repair costs.
Fleet maintenance will help keep you, your employees, and your business running safely and efficiently. Benefits of a fleet maintenance program include:
We offer innovative solutions that are tailored to your industry and fleet size. No fleet is too small or too large; we can manage anywhere from one to 20,000 vehicles. The bottom line: If you’re a business that leverages vehicles for operations, we can help. We serve all industries, including:
We stand by our fleet maintenance programs and strive to provide exceptional customer service. Here’s an overview of our successful fleet maintenance programs:
EVs can lower the cost of ownership due to decreased fuel and maintenance expenses because lubricants and other fluids associated with traditional vehicle maintenance are not required. We have EV specialized maintenance facilities within our vendor partner network to ensure EVs are properly maintained and serviced. We also make sure your fleet is protected by having EV trained technicians on staff ensure your EV are properly maintained, repaired, and serviced.
Our network of expert ASE-certified technicians serves as your partner for all of your fleet maintenance and repair management needs and will offer guidance and support for routine services or emergency repairs.
In addition, we assist with budgeting, reducing unpredictable vehicle expenses, and minimizing your fleet’s downtime.
Accurate, clear maintenance billing and reporting is critical to managing fleet costs, as well as understanding the larger picture of your fleet’s lifecycle. Regardless of your maintenance package, Merchants Fleet ensures full transparency.
Access purchase order data and key reports through TotalView — our fleet management software — and easily track maintenance expenses and vehicle maintenance history.
With TotalView, you can:
Finding the right place to maintain and service your fleet is now streamlined and simple with our nationwide network of 40,000+ preferred vendors.
Wherever you are located, Merchants Fleet has a trusted vendor in your area to handle all of your fleet maintenance needs.
To make the most impact on your maintenance costs, you need to identify trends and establish benchmarks. Through TotalView, fleet managers can access the data that is most important to them in an easy-to-understand dashboard.
Using TotalView, we will help you set up preferences for email or text-based alerts to ensure that your vehicles never fall behind on maintenance. In addition, TotalView allows us to set up custom, exception-based alerts, like notifying your drivers if they have passed an interval or if a vehicle has missed a routine service appointment.
Your designated Merchants Fleet account manager will also stay current on the status of your vehicles and any preferences you have predetermined as an additional layer of support.
Addressing vehicle recalls in a timely manner is critical to keeping your drivers and assets safe on the road. Merchants Recall Management makes it easy to keep an eye on the status of your fleet by viewing open recalls or service campaigns directly in TotalView.
Gain end-to-end accountability by automatically notifying drivers when this important work must be performed. Completed recalls will be removed from your dashboard once the work is finished by the OEM.
Merchants Recall Management includes two types of fleet alerts sent over email or text message:
Recall Alerts: Time-sensitive vehicle updates or fixes that should be resolved immediately. Unresolved recalls may pose a potential safety risk to drivers or assets.
Service Campaign Alerts: Vehicle updates that are not a safety risk and generally do not usually require immediate attention.
No matter the type of vehicle, we are committed to handling your warranty claims to help you save time and cut costs.
A member of our fleet maintenance team will negotiate and coordinate warranties on your behalf, ensuring that the repair facility is informed so that you are not billed. In some instances, our relationships with OEMs and policy providers allow us to seek out opportunities for goodwill coverage in the event that your warranty has lapsed or does not cover certain incidents.
Our FleetAssist team specializes in developing Merchants Fleet and client-specific policies to help you maximize cost savings, initiate driver behavior changes, and more.
Whether you do not want to allow snow tires to be put on your vehicles or you are interested in offering a tire-purchasing program to your drivers, our team can help you create and implement both tactical and strategic policies. We have systematic capabilities to ensure that your business’ specific needs and preferences are always met by our vendor network of technicians.
When you enroll in the Merchants Fleet Roadside Assistance program, you are giving yourself and your drivers ultimate peace of mind. Whether it is a flat tire, dead battery, or empty gas tank, you will have a toll-free number to call any time of day or night.
We want to keep your drivers safe and on the road. That’s why our Roadside Assistance program offers bilingual support services for every situation:
All roadside assistance services are available 24 hours a day, 365 days a year throughout the United States. Just call the toll-free number, and help will be on its way.
In the event your vehicles or equipment are unable to leave your facility, you can call one of our onsite mobile repair service facilities directly to book the appointment or you can have recurring services scheduled directly with the vendor.
| Full | Administered | Reserve | Tailored | |
| Pricing Structure | Fixed, Monthly Fee | Pay as You Go | Fixed, Monthly Fee | Options for Consolidated Invoice or Bill Reconciliation at End of Term |
| One Consolidated Monthly Invoice | One Consolidated Monthly Invoice | Bills Are Reconciled and Account is Balanced at End of Term | Options for Consolidated Invoice or Bill Reconciliation at End of Term | |
| Features | ∙ Regularly Scheduled Service ∙ Emergency Repairs |
Create a Specific Menu of Service for Your Fleet | Create a Specific Menu of Service for Your Fleet | We Will Design a Program Customized to Your Fleet |
Full Maintenance
One, fixed monthly bill for ultimate protection and peace of mind
This full-service program puts us in charge of all your fleet maintenance needs. From regularly scheduled service to emergency repairs, we’ll handle everything for one monthly fee that never changes — no matter how much work your fleet requires. Enjoy total protection at a truly fixed cost.
Administered Maintenance
Pay for repairs as you go
This program allows you to choose a specific menu of services, and still access our National Accounts pricing discounts across the United States. Our experts will help you manage and reduce lifecycle costs through our review and reporting process. They’ll negotiate and authorize all repairs to eliminate unnecessary work, reconcile invoicing, and provide any other services you need.
Reserve Maintenance
Combine one fixed payment with true-up at end of term
You pay a fixed amount each month. At the end of the lease term, all bills are reconciled, and the account is balanced; any overage is credited to you and any amount due is collected. This allows for easy budgeting while providing the same features and benefits as our Administered Maintenance program.
Tailored Maintenance
Custom-built for your fleet
If you have unique custom fleet maintenance needs such as specialized or upfitted vehicles, we’ll be happy to design a program just for you.
“Since partnering with Merchants Fleet last year, their professional team members have provided excellent service and offered innovative solutions to address our unique needs. Merchants has proven to be a top-tier fleet management company, exceeding our expectations on all levels.”
“My experience has been one of overwhelming delight. Merchants facilitates the expansion of Novus Ag business possibilities with their experienced professional staff by engaging in supporting activities. Allowing Novus Ag to lease short term vehicles while factory ordering enables us to save tens of thousands while immediately placing the employee in a high-quality truck. From permitting Novus to lease agricultural, material handling assets, to fuel and maintenance programs, we consider them a valuable partner.”
“Floor Coverings International is proud to partner with Merchants Fleet. Their responsiveness and consultative approach has been beneficial to us and our franchise partners.”
Let Merchants Fleet simplify your fleet maintenance with a customized program. Call 866.653.2737 or click below.
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