There’s more to fleet management than simply getting your clients the vehicles they need. That’s why we have multiple EV adoption options available as part of our one-size-doesn’t-fit-all philosophy to electric vehicles.
There’s more to fleet management than simply getting your clients the vehicles they need. That’s why we have multiple EV adoption options available as part of our one-size-doesn’t-fit-all philosophy to electric vehicles.
The Merchants Fleet mission is to provide our clients with the most innovative fleet management experience nationally, and client service is a cornerstone of that experience. Our client service team members average 16 years of experience, so when you call Merchants Fleet you know you are reaching an experienced and dedicated team who is ready to help.
Our philosophy is to have a hands-on approach with extensive attention to detail. Whether you call or contact us online, we’ll get back to you in a timely manner so your fleet can stay on the road and on task.
When you partner with Merchants Fleet, we focus on building a lasting, successful client relationship. In a third-party survey of our clients, 95% of our clients said they were satisfied with Merchants Fleet. The following goals guide our client interactions and everything we do, ensuring you have a smooth fleet management experience:
We understand you have many fleet management company options, so we hold ourselves to the highest client service standards. We pride ourselves on being attentive, responsive, and energetic in our approach to serve.
It is important for us to be easily reachable and to track our client interactions so we can continually improve. Merchants Fleet has invested in enhanced call center technology so our representatives have tools at their fingertips to provide the best experience possible.
Whenever you have a question about your fleet services, there is a way to get in contact with us. We are just a call or click away.
Click below or call 866.653.2737 to elevate your client service experience with Merchants Fleet.
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