Fleet Vehicle Maintenance Program

On behalf of our mutual customer, Merchants Fleet would like to introduce you to our Fleet Vehicle Maintenance Program. Our mutual customer has selected Merchants Fleet as its premier services provider. We are excited to be partnering with your team to service our customer’s vehicle maintenance needs. If at any time you should need assistance, please do not hesitate to contact us at 877-870-4999.

Instructions for Fleet Vendors: 
Merchants Fleet utilizes Auto Integrate (AI) for approval of repair orders please submit your requests through AI or by calling 877.870.4999 if you are not using AI in your shop.

Our drivers will typically present a Merchants Fleet Management Maintenance brochure to your service advisors that will identify their vehicle detail information and Preventative Maintenance Schedule.

All work must be approved prior to start of repairs through use of Auto Integrate or calling Merchants Fleet 877.870.4999.

When calling our Maintenance Department, please reference the vehicle unit number or VIN (Vehicle Identification Number) for vehicle identification. You will be asked to supply this information, as well as the current odometer and tire tread depths.

IMPORTANT: Vendors who do not leverage Auto Integrate in their shops must call back to close the repair order with Merchants. We will confirm totals with you at that time and this will trigger payment for the repairs.
Instructions for payment:

• Vendors paid by single use credit card
  • You will need to submit an invoice once work is completed to [email protected]. Your invoice should be attached to the email as a PDF to ensure proper processing and include your shop address, full VIN and the approval number you were given for the work.
  • If you wish to update your payment method so you no longer are required to submit an invoice for payment, please use the contact us form at the bottom of the page.
• Vendors with all other payment types:
  • Merchants Fleet leverages Auto Integrate to generate invoices and process payments for your services. There is no need to submit an invoice to us any longer. Your payments will be issued in the same manner as they always have according to the existing terms and conditions with Merchants Fleet.
• Should you need to make changes to any of your information with Merchants or have questions about your payments you may leverage the contact form below or email [email protected].

National Account Billing Options
Merchants Fleet does have accounts with many large national vendors. Below are some of the most used relationships we have. Should you have any questions about our national account relationships please use the contact form below to submit your question.

• AAMCO
• Big O Tires
• Continental Tires
• Goodyear Tires
• Bridgestone/Firestone Tires
• Discount Tire
• Jiffy Lube
• Les Schwab
• Maaco
• Meineke
• Midas
• Monro
• Pep Boys
• Take 5 Oil Change
• Valvoline Instant Oil Change
• Tire Discounters
• GM National Fleet Billing
• ServiceNet – Chrysler, Jeep, Dodge, Ram dealers
• Ford Fleet Care
• Fleet Charge – International Truck Dealers
• MVP FleetPreferred – Volvo/Mac Truck Dealers
• PACCAR – Peterbilt/Kenworth Truck Dealer
• Mercedes Benz – FleetLink Program
• FullSpeed Automotive – Grease Monkey
• Express Oil Change

Contact Us

For approvals or additional assistance – please call 877.870.4999